SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shefam (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shefam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I always get these coaches.. It seems to me that if they work
I don't use it yet, and a we'll see later. It arrived in a month!
I arrive very quickly along with other things I asked for, after a while I will tell you how it works
Kaps are here, everyone looks the same. They only differ in rigidity. The softest is the initial level, the toughest is the final level. For those who have bruxism and leveling teeth do not need to advise you to take the initial level.
I arrive earlier than I expected. Haro will prove it
Just like I thought.
I thought it would take longer to get there but no! It takes about 15 days. There is No indication that the stage is each, but it is easy to recognize them by the hardness of the material.
Items are just as described and shipment was quick.
They work. Promise .. starts from mouth guard A and goes through to C. Use A first, it’s hard first few days but leave them in as long as possible and the easier it gets over time then when A is comfortable and not pulling on your teeth anymore move to ‘B’ & repeat through to ‘C’ until your teeth are perfect!
the product arrived up to 1 month to Slovakia, it was well packed and as described. Have not tried it yet
Well arrived in perfect condition
Now to try I tell you how we're doing
Arrived fast and the product is comfortable to wear.
Very Nice
It's just like a description, thank you
did not use yet.. looks ok
Teeth lesenkoy, very tangible, even teeth were ill
Conform to the picture. Exactly as in the description. Look forward to starting to try them. Arrived in time
I 've got 3 grand left for bruxism can be worth it but to correct teeth to Me it's not worth it
The order came in 3 weeks approximately. Visually almost the same staples: 2 identical and 1 slightly different. It feels all different rigidity, although the differences are minor. In practice, they have not been used yet, if they are, I will add a review later.
Is OK
Eat to be patient and kick them as on the instruction, that is, the result is
It really works, but this effect still needs long time last.
it came as estimated, love it
The goods came. Exactly the same as in the photo, is clear in use. I will try